سیاست بازگشت وجه و مرجوعی کالا


ما در آجی آجیلی تلاش می‌کنیم تا با ارائه‌ی تازه‌ترین و باکیفیت‌ترین آجیل و خشکبار، تجربه‌ای خوش‌طعم و لذت‌بخش برای شما رقم بزنیم
رضایت مشتریان برای ما بسیار ارزشمند است، به همین دلیل سیاستی شفاف برای بازگشت وجه و مرجوعی کالا تدوین کرده‌ایم.


۱. شرایط کلی بازگشت کالا

با توجه به ماهیت خوراکی و فسادپذیر محصولات آجیل و خشکبار، بازگشت کالا تنها در شرایط خاص و مطابق موارد زیر امکان‌پذیر است:

  • در صورت ارسال محصول اشتباه (غیر از سفارش ثبت‌شده).
  • در صورت خراب بودن یا ناسالم بودن محصول در زمان تحویل.
  • در صورت آسیب‌دیدگی بسته‌بندی در هنگام تحویل سفارش.

⚠️ توجه: بازگشت محصول مصرف‌شده، بازشده یا بدون بسته‌بندی اصلی به هیچ عنوان امکان‌پذیر نیست.


۲. زمان اعلام درخواست بازگشت

مشتری موظف است هرگونه مغایرت یا مشکل در سفارش را حداکثر تا ۲۴ ساعت پس از تحویل کالا از طریق راه‌های ارتباطی درج‌شده در سایت اطلاع دهد.
پس از این بازه زمانی، امکان بررسی و پذیرش درخواست بازگشت وجود نخواهد داشت.


۳. نحوه بررسی و تأیید مرجوعی

پس از ثبت درخواست، تیم پشتیبانی آجی آجیلی وضعیت سفارش را بررسی می‌کند.
در صورت تأیید، نحوه‌ی ارسال مجدد محصول یا بازگشت وجه به مشتری اطلاع داده می‌شود.
ممکن است از مشتری درخواست شود تصاویر محصول یا بسته‌بندی آسیب‌دیده را برای بررسی ارسال کند.


۴. بازگشت وجه

در صورت تأیید نهایی درخواست بازگشت، مبلغ پرداختی طی ۳ تا ۷ روز کاری از طریق همان روش پرداخت (درگاه بانکی یا کارت به کارت) به حساب مشتری بازگردانده می‌شود.
در صورتی که هزینه ارسال کالا نیز قابل بازگشت باشد، مبلغ آن طبق شرایط سفارش محاسبه و واریز می‌شود.


۵. لغو سفارش پیش از ارسال

در صورتی که مشتری پس از ثبت سفارش و پیش از ارسال کالا قصد لغو آن را داشته باشد، می‌تواند از طریق تماس با پشتیبانی درخواست لغو را ثبت کند.
در این حالت، وجه پرداختی به‌صورت کامل حداکثر تا ۳ روز کاری بازگردانده خواهد شد.


۶. مواردی که شامل بازگشت وجه نمی‌شوند

  • انصراف از خرید پس از ارسال کالا
  • تغییر ذائقه یا نارضایتی از طعم محصول (در صورت سلامت کالا)
  • باز شدن یا مصرف بخشی از بسته‌بندی
  • گذشت بیش از ۲۴ ساعت از زمان تحویل بدون اعلام مشکل

۷. ارتباط با ما

در صورت هرگونه پرسش، پیشنهاد یا نگرانی در مورد حریم خصوصی، می‌توانید با ما تماس بگیرید:
ایمیل: info@ajiajili.com
فرم تماس: https://ajiajili.com/contact


آجی آجیلی با احترام به حقوق مشتریان، همیشه در تلاش است تا اعتماد و رضایت شما را حفظ کند.

صفحه اصلی فروشگاه سبد خرید 0 لیست علاقه‌مندی‌ها حساب کاربری
ساعت
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ثانیه
تخفیف محدود برای محصولات

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همین الان از تخفیف‌ها استفاده کنید!

قیمت‌های فوق‌العاده از محصولات برتر آجی‌آجیلی
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منوی اصلی
سلام, ورود



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